Conducting a contextual inquire on the vSphere administrator greatly shaped the future of the vSphere Client.
Navigation, object and workflow relationships, user roles.
Managing physical and virtual storage objects such as SANs, datastores, LUNs, etc.
Managing physical and virtual networking objects such as switches, networks, and port groups.
Five customers were visited for 1-2 days across the US and Canada. Users were observed and asked specific questions from a research script. Artifacts such as networking schematics, photos, and user quotes were collected.
"Network admin configures and installs the physical switches"
- sample observation
Over 1400 observations or user statements were printed on post it notes and an affinity diagram was created. The final diagram was captured in a custom built tool for easy reference.
The study resulted in many findings that greatly shaped the direction of vSphere.